Do you pick up in a snowstorm?

We run in ordinary winter weather. Rain, cold and a few inches of snow do not stop a route.

In a serious storm we hold the route back and run it on the next possible working day. That call is about the crews, not the trucks. A driver walking between a parked truck and a tote on an unplowed street in a whiteout is the part of this job that gets people hurt.

Sometimes a storm takes more than a day to clear. Roads stay unplowed, or the cleanup runs longer than anyone expected. When that happens we will not leave you guessing. We stay in contact and tell you when we are coming.

What helps us most in winter:

• Clear a spot for the totes, not just the driveway. A tote buried in a plow bank cannot be lifted.
• Keep them out of the road. Set them at the end of the driveway, behind the plow line where you can.
• If you are on in-driveway pickup, your driveway needs to be shoveled before we arrive, or the truck cannot come up it.

When we delay a route we say so in three places: on the homepage, by email to customers, and on our Facebook page. Your normal day is on the weekly and holiday schedule.