I cannot log in to the customer portal

The portal is not an account you create yourself. Once the office has confirmed your start date, we email you an invitation with a temporary password, and you set your own password from that link. If you never completed that step, there is no account to log in to yet, which is why the password never works.

Try this first:

• Search your email for the original invitation, including spam and promotions. It arrived around the time your service was set up, so it may be months old.
• Check the address. The invitation went to whatever email we have on file, which may be an old one or a spouse's.
• If a reset code is not arriving, it is usually being filtered. Look in spam before assuming it was not sent.

If none of that works, call 508-822-2208 and we will resend the invitation to whichever address you want it on. This is a common call and it takes a minute to fix.

You never need the portal to pay. You can always pay by phone during office hours or by check to P.O. Box 240, South Easton, MA 02375. See all the ways to pay.